In accordance with Article 10 of the Consumer Protection Act (NN 41/14 110/15, 14/19, 19/22) and Article 6, paragraph 3 of the Tourism Services Act, we inform consumers that dissatisfaction regarding the provided service can be expressed through a complaint submitted in person at our business premises, delivered by mail in written form, or by email.
Service user complaints/claims are submitted:
In person at our business premises at the address: Ante Starčevića 32, PTC Sv. Nikola B15, 21300 Makarska
In writing to the address: Planinarski put 9, 21300 Veliko Brdo, Makarska
By email: info@vista.hr
All complaints received in the aforementioned manner will be processed in accordance with applicable regulations, and we will respond to you in written form within 15 days of receiving the complaint.
If the service user is not satisfied with the response to the written complaint or if they have not received a response within the prescribed timeframe, they may submit a claim within 30 days from the date of receiving the response to the complaint.